Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us when using our AI services:

Name, email address, phone number, and business contact details
Company information and business requirements
Communication preferences and marketing consents
Payment and billing information (processed securely)
Support requests, feedback, and correspondence

AI Service Data

Voice recordings and transcripts from AI calling services
WhatsApp conversation data and chat logs
Automation workflow data and trigger events
NFC interaction data and usage analytics
Lead qualification data and customer responses

Automatically Collected Information

IP address, browser type, device information, and operating system
Website usage patterns, pages visited, and interaction data
Cookies and similar tracking technologies
Location data (with your explicit consent)
API usage logs and performance metrics

2. How We Use Your Information

AI Service Delivery

Provide AI calling agents and voice automation services
Operate AI chatbots and WhatsApp API automation
Deliver smart NFC solutions and digital business tools
Process transactions and manage billing for our services
Provide technical support and customer assistance

AI Training and Improvement

Train and enhance our AI calling agents and voice recognition
Improve natural language processing capabilities
Optimize automation workflows and response accuracy
Develop new AI features and service capabilities
Analyze conversation quality and customer satisfaction

Marketing and Communication

With your consent, we may contact you via:

SMS messages for service updates and promotional offers
WhatsApp messages for business communications
Email newsletters with industry insights and AI developments
Phone calls from our AI consultants and sales team
RCS messages for enhanced business messaging

Legal and Compliance

Comply with legal obligations and regulatory requirements
Protect our rights and prevent fraudulent activities
Resolve disputes and enforce our service agreements
Maintain records for audit and compliance purposes

3. Information Sharing and Disclosure

We may share your information with:

AI Technology Partners: Approved vendors who help power our AI capabilities
WhatsApp Business API: When using our WhatsApp automation services
Cloud Service Providers: For secure hosting and data processing
Payment Processors: For secure transaction processing
Analytics Partners: For performance measurement and optimization
Legal Authorities: When required by law or to protect our legal rights

We do not:

Sell your personal information to third parties for marketing purposes
Share sensitive conversation data without proper safeguards
Use your AI service data for unrelated commercial purposes
Provide unauthorized access to your business information

4. AI Service-Specific Privacy Practices

AI Calling Solutions

Call recordings are stored securely and used only for service delivery and quality improvement
Voice data is processed using industry-standard encryption
AI models are trained on anonymized and aggregated conversation data
Sensitive personal information is automatically filtered and protected

WhatsApp API Services

Messages are processed in compliance with WhatsApp Business Policy
Conversation data is used only for automation and customer service purposes
We implement opt-in consent mechanisms for all marketing communications
Message templates are approved by WhatsApp for compliance

Smart NFC Solutions

NFC interaction data is collected only for service functionality
Contact information sharing requires explicit user consent
Usage analytics are anonymized to protect individual privacy
Social media integration follows platform-specific privacy rules

5. Data Security and Protection

Technical Safeguards

End-to-end encryption for all AI conversation data
Secure cloud infrastructure with 99.9% uptime guarantee
Multi-factor authentication for all system access
Regular security audits and penetration testing
Automated threat detection and incident response

Organizational Measures

Comprehensive staff training on data privacy and AI ethics
Strict access controls and role-based permissions
Regular privacy impact assessments for AI systems
Vendor security certifications and compliance audits
Data minimization and retention policies

6. Your Rights and Choices

You have the right to:

Access: Request a copy of your personal information and AI service data
Rectification: Correct or update inaccurate information
Erasure: Request deletion of your data (subject to legal requirements)
Portability: Receive your data in a machine-readable format
Restriction: Limit how we process your information
Objection: Object to processing for direct marketing or legitimate interests
Withdrawal: Withdraw consent for AI data processing and marketing

Communication Preferences

You can control how we contact you:

Opt-out of SMS marketing by replying STOP
Unsubscribe from emails using the link provided
Block WhatsApp messages through the platform
Request to be added to our do-not-call list
Manage preferences through your account dashboard

7. Data Retention

Retention Periods:

Active Accounts: Data retained while account is active plus 3 years
AI Training Data: Anonymized data retained for model improvement (5 years)
Call Recordings: Stored for 2 years for quality assurance
WhatsApp Messages: Retained per WhatsApp Business Policy requirements
Marketing Data: Retained until opt-out or 3 years from last engagement
Transaction Records: Retained for 7 years for tax and audit purposes

8. International Data Transfers

Your information may be processed in India and other countries where we or our service providers operate. We ensure appropriate safeguards including:

Standard contractual clauses approved by data protection authorities
Adequacy decisions by relevant regulatory bodies
Industry certification schemes and codes of conduct
Binding corporate rules where applicable

9. Children's Privacy

Our AI services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected such information, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our AI services, technology, or legal requirements. We will:

Post the updated policy on our website with a new "Last Updated" date
Notify you via email for significant changes to data processing
Provide prominent notice on our platform for material changes
Obtain additional consent where required by applicable law